Last updated 2026-10-12
These terms apply when a business (the "customer") uses the Hamn service provided by SKALO AB (company reg. no. 556907-8677), "we".
Hamn is a service for businesses and is not intended for consumers. If the customer and we have entered into a separate agreement, that agreement takes precedence over these terms.
Hamn helps the customer manage products, orders, stock, picking, packing and shipping, and connect them to sales channels and carriers. We develop the service continuously and may change, add or remove features. We give notice in advance of significant reductions in functionality.
The customer owns the data it enters into or imports to Hamn. We may use the data to provide, maintain and improve the service for the customer, but not for other purposes.
Where the data contains personal data, we act as the customer’s processor and process it under the data processing agreement and our privacy policy.
Hamn can be connected to services from other providers, such as marketplaces, web shops and carriers. The customer is responsible for its own agreements with those providers, for the accuracy of the details in its integrations and for costs incurred with them, such as shipping costs. We are not responsible for other providers’ services, availability or changes to their interfaces.
The customer may not use Hamn in breach of the law, to store or distribute illegal content, to attempt unauthorized access to the service or others’ data, or in a way that overloads or disrupts the service. We may restrict or suspend access that breaches this.
Fees and payment terms are set out in a quote or separate agreement. Unless otherwise agreed, fees are invoiced in advance and payable within 30 days.
We aim to keep Hamn available around the clock, but unless otherwise agreed we do not promise that the service is always free from interruptions or errors. Planned maintenance is primarily done when load is low. Support is provided on business days.
We own all rights to Hamn, including software, design and documentation. The customer receives a non-exclusive right to use the service for its own business during the term of the agreement.
We are not liable for indirect or consequential damages, such as lost profit, lost sales or loss of data the customer could have backed up. Our total liability is limited to the fees the customer has paid for the service during the last twelve months. These limitations do not apply in cases of intent or gross negligence.
Each party shall keep confidential information from the other party secret and not use it for purposes other than the agreement. This obligation continues after the agreement has ended.
Unless otherwise agreed, the agreement runs until further notice and may be terminated by either party with one month’s notice. In case of a material breach, the agreement may be terminated with immediate effect.
For 30 days after the agreement has ended, the customer may request an export of its data. After that we delete the customer’s data, unless the law requires us to keep it.
We may change these terms. We give at least 30 days’ notice of significant changes before they take effect. If the customer does not accept a change, the customer may terminate the agreement before it takes effect.
These terms are governed by Swedish law. Disputes shall primarily be resolved through negotiation and otherwise be settled by the general courts, with the Stockholm District Court as the court of first instance.
You can send questions about these terms through the contact form at hamn.io/contact or by post to SKALO AB, Låskolvsgatan 4, 589 41 Linköping.